SHOP FAQ

Art Prints

All of my prints are professionally printed using traditional photo processing techniques. The archival-quality paper and inks ensure all of your prints will remain vividly colorful and crisply detailed for generations. Small (5x7") and some medium (8x12" and 8x10") prints are shipped directly from me, but in order to offer a larger range of artworks, print sizes, as well as higher end prints (canvas, metal, acrylic), some prints will be shipped directly to you from my print partners. I have been using the same family owned print company for my paper prints for over 20 years. Their prints are beautiful and I have never had an unhappy customer.

You can choose between two finishes:

• Luster: This paper is the happy medium between matte and glossy, providing the luxuriant depth and vivid color of glossy and the fingerprint resistance of matte. It has a delicate sparkle that is sometimes referred to as a pearl finish.
• Metallic: An exceptionally vibrant print with the shine and shimmer of metal and an almost three dimensional level of detail. This highly durable print, with its signature metallic finish, transforms your displayed artwork into a bold statement piece.

Which paper should you choose?
It depend on your personal preference, but here are some pros for each option:

• Luster is a great choice for art collectors who may not display every artwork they collect, or who worry about distracting reflections in their framed and displayed pieces.
• Metallic is a great choice for anyone looking for a vivid and bold statement piece that has the shine of a metal print without the high price tag.

How long will the prints last?
All prints will last many decades without any fading if they are framed and displayed out of direct sunlight. You can also store them in the dark while they are not being displayed to extend their longevity. I have been using the same prints since I began selling my artwork over 20 years ago, and I still have prints of my oldest work that look brand new.

The copyright marks on the image will not appear on any purchased prints.

Other Products

In order to expand my product line I have partnered with select manufacturers who print, pack, and ship those items for me. As an independent artist I am unable to keep most products in stock, and drop shipping directly from the manufacturer to you, my customer, is the most cost-effective way to get high-quality, custom-printed products to your doorstep.

Payments & Order Fulfillment

All major credit cards are accepted, and are processed securely through Shopify Payments.

Orders generally take 1-7 business days to process (print, pack & ship). On occasion some items fulfilled by partner companies may be delayed due to production times, especially during the holidays.

I do not print, pack, or ship these items myself, so I am not able to rush these orders. Please keep this in mind and order with additional time if your order is time-sensitive.

Domestic United States Shipping

All domestic US orders are shipped via USPS First Class or Priority Mail and will be delivered in an estimated 4-7 business days. This is additional on top of the production time.

Some items are shipped from different locations and will be separated into more than one package. When orders are shipped you will receive a shipping notification email with a tracking number.

All orders are packed with the utmost care, and I use recycled and reused shipping materials as often as possible to help reduce my impact on the environment.

International Shipping

I no longer offer international delivery from my website shop (outside the US). Please go to one of my partner shops if you would like to place an international order.

This was a very hard decision and I hope to eventually re-open for international orders. VAT laws and high international shipping rates have complicated things beyond the scope of my abilities as a self employed artist.

If you live outside the US and see a product or a specific design you would like but cannot find it at one of my partner shops, please send me a message with the url to the specific artwork and/or item you want. I would be happy to do my best to set up a custom listing for you. Thank you for your patience with this.

Refunds and Exchanges

In order to provide a wider range of products I have carefully vetted and partnered with select companies who custom print each item when an order is placed. Because your items are custom-printed, returns and exchanges are not possible. You can review your order prior to placing it to ensure that you are happy with your choices.

Accepted Returns: Defective, Damaged, or Wrong Item
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged, or if you receive the wrong item so that I can evaluate the issue and make it right. You will be asked for photos of the item(s) so that the problem can be reported to the printer in order to receive a reprint or refund. I wish I could personally inspect every order but I am just one artist, and I appreciate your understanding. 

Please note: Clothing items are custom printed when your order is placed and shipped directly from the manufacturer, therefore I am not able to receive returns on these items. I have included detailed size information for each clothing item so that the best size can be chosen before ordering. It is rare, but if a clothing item does not match the size chart provided for that product please contact me immediately so that I can request a re-print or refund for you.

Digital products and gift cards are final sale and cannot be refunded.

Privacy Policy

By using this website you are agreeing to have required data collected to ensure you are able to shop and check out through Shopfiy's secure payment portal and order fulfillment through my print partners. We only collect the information required to facilitate processing and shipping your order. We do not share or sell your data with 3rd parties. If you request that your email be added to my mailing list you will only receive emails from me and I will never share your email with a 3rd party. Shopify is one of the leading eCommerce platforms and maintains high security and data protection.

Copyright

All images, graphics, and content © Rachel Anderson, 2002 - present. All rights reserved.  Sale of artwork does not transfer copyright.  See the Image Use Policy for further information about image use.