F.A.Q.

Here you can find Ordering & Product Information and a list of the most commonly asked Art Related Questions. Please check the Image Use Policy for art usage related questions. Feel free to e.mail me If you do not see the answer to your question on either page. 

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Ordering & Product Information


Art Prints

All of my prints are printed on archival quality paper with a beautiful matte finish using professional photo processing methods.  They are designed to last for generations. The copyright marks on the images in the gallery will not appear on any purchased prints.

Payment

Credit card payments are accepted safely and securely through PayPal, either using your credit card, PayPal balance, or eCheck. You do not need to have a PayPal account to pay with a credit card.  Once you get to the PayPal payment screen just click the link on the left to pay without a PayPal account, and they will securely process your payment.  I do accept money orders in US dollars from either a bank or a US postal office.  Please contact me if you would like to pay via money order.  All funds must clear before orders are shipped.

Processing & Shipping

Orders take 1 - 7 days to process, excluding weekends and major holidays.

All orders are packed with the utmost care, and I use recycled shipping materials as often as possible to help reduce my impact on the environment. Even the adorable little jewelry boxes I use for my pendants are made from 100% recycled material!

Domestic United States Shipping

All domestic US orders are shipped via USPS First Class and will be delivered in 2 - 10 business days. A shipping notification, along with a tracking number to ensure safe delivery, will be sent to you via e.mail when your order is shipped.

International Shipping

International orders are shipped via First Class or Priority Airmail, and will generally arrive in 4-10 business days.

Please note that First Class is uninsured, therefore I am not responsible for any damages or loss incurred during shipping. Lost or damaged items will only be replaced if they were shipped via Priority Airmail.

Customs and taxes which may be incurred when importing orders are the buyer's responsibility and may be charged to you by the post office upon delivery. Please allow for more time in transit for international and Canadian deliveries.



**Sale of artwork does not transfer copyright.

Please contact me if you have any questions.



Art Related Questions


How do you create your art?

I create my paintings in Photoshop & Painter using a pressure-sensitive graphics tablet.  The tablet has a "pen" that you use instead of a mouse. I usually sketch things out in Photoshop, and then paint in Photoshop and sometimes in Painter as well.

I do use reference material, but I do not physically incorporate any of it into my paintings.  My paintings are all created from scratch with brushes.  The patterns in my paintings are also all hand drawn by me.  I like to think of each of my paintings as my own unique creation.

Although my painting process has changed and loosened up over the past few years, you can check out these tutorials I wrote a few years ago to get the general idea of how I work.


What programs/tools do you use?

I use Adobe Photoshop CS (adobe.com) and Corel Painter 8 (corel.com), and I use a Wacom Intuos 2 tablet (wacom.com).


How long does it take you to finish a painting?

It can take as little as a week, or as long as a month. It really depends on the size of the painting, detail involved, and time I have available for painting. My attention span is very short and I lose interest easily. So it can take months or even more than a year for me to get around to finishing a painting if I don't keep at it.

It took me about a week to finish Sunset, which is 12x18 inches, and relatively simple as far as detail goes. And Luna Moth took about a year, painting on and off. That painting is larger, 16x24 inches, and has a lot of detail. It's hard to say how long it actually took to paint without breaks.


I would like to comment on your artwork, where can I do that?

I love getting feedback on my art. Anyone who would like to leave a comment can go to my Elfwood or Epilogue galleries. DeviantArt and myspace require membership to comment.

deviantArt elfwood myspace epilogue



May I link to your site?

Of course! Feel free to use any of these banners for linking. Please save one to your computer and link back to http://silverstars.us


Do you take commissions?

Unfortunately no, I do not take commissions anymore due to time restraints. This will probably not change in the foreseeable future.


Are any of your images available for licensing?

It depends on what the products and terms are.  Please feel free to contact me and we can discuss licensing options and terms. I reserve the right to accept or decline any licensing request at my sole discretion.


What is your Image Use Policy?

My full Image Use Policy can be found here. You must read the entire Policy first if you would like to use my artwork for any reason.